Privacy Policy

At Vina Collective, we respect and are committed to protecting the privacy and personal information of our guests, customers, website visitors, members, and business contacts.

This Privacy Policy explains how Vina Collective collects, uses, stores, shares, and protects personal information provided through our website, reservation channels, customer service platforms, membership programs, marketing activities, and other official communication channels.

By accessing our website, submitting your information, making a reservation, joining our customer programs, or communicating with Vina Collective, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We May Collect

Vina Collective may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name

• Phone number

• Email address

• Address, where required

• Reservation or booking details

• Dining preferences and special requests

• Allergy, dietary, or accessibility-related information, where voluntarily provided

• Membership, loyalty, or customer care information

• Payment-related confirmation information, where applicable

• Feedback, inquiries, complaints, or service-related communication

• Information submitted through forms, surveys, promotions, events, or campaigns

We may also collect certain technical information when you visit our website, such as IP address, browser type, device information, pages visited, visit duration, traffic source, and cookie-related data.

2. Purpose of Information Collection and Use

Vina Collective may use your personal information for the following purposes:

• To process, manage, and confirm reservations or service requests

• To contact you regarding your booking, inquiry, feedback, or customer service request

• To provide dining, hospitality, event, membership, and customer care services

• To personalize guest experience, where appropriate

• To manage loyalty programs, vouchers, promotions, and customer benefits

• To send service updates, promotional offers, event invitations, or marketing communications, where permitted by law or with your consent

• To improve our website, services, communication, customer experience, and internal operations

• To conduct customer analysis, service quality review, and business reporting

• To prevent fraud, misuse, unauthorized access, or activities that may harm Vina Collective or our customers

• To comply with legal, regulatory, tax, accounting, administrative, or governmental requirements

Vina Collective will not use your personal information for purposes unrelated to those stated above unless we obtain your consent or are required/permitted by law.

3. Legal Basis and Consent

Where required by applicable law, Vina Collective will collect and process your personal information based on your consent, contractual necessity, legitimate business needs, legal obligations, or other lawful grounds.

For marketing communications, you may opt out at any time by following the unsubscribe instructions in our communications or by contacting us directly.

If you provide information relating to allergies, dietary restrictions, health-related needs, or accessibility requirements, you acknowledge that such information is provided voluntarily so that we can better serve you.

4. Sharing of Personal Information

Vina Collective does not sell or trade your personal information.

We may share personal information with trusted third parties only when necessary for the purposes described in this Privacy Policy, including:

• Reservation and booking system providers

• Customer relationship management platforms

• Payment support or payment processing partners, where applicable

• Marketing, advertising, email, SMS, or customer engagement platforms

• Website hosting, analytics, and technical service providers

• Event, delivery, customer service, or operational partners

• Professional advisors, auditors, or legal consultants

• Competent authorities, where required by law

These third parties are expected to process personal information only for the agreed purposes and to apply appropriate security and confidentiality measures.

5. Cross-Border Data Transfer

Some service providers or technology platforms used by Vina Collective may store or process data outside Vietnam.

Where personal information is transferred or processed outside Vietnam, Vina Collective will take reasonable steps to ensure that such transfer or processing is carried out in accordance with applicable data protection laws and appropriate security standards.

6. Information Storage Period

Vina Collective will retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining customer care records, resolving disputes, complying with legal obligations, and supporting business operations.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely store it in accordance with applicable laws and internal procedures.

7. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information

• Request correction or update of inaccurate or incomplete information

• Request deletion of your personal information

• Withdraw consent for certain processing activities

• Object to or restrict certain uses of your personal information

• Request information about how your personal information is processed

• Submit complaints regarding the handling of your personal information

To exercise these rights, please contact Vina Collective through the contact details provided below.

Vina Collective may need to verify your identity before processing your request. We may also retain certain information where required by law, legitimate business purposes, dispute resolution, accounting, tax, or regulatory obligations.

8. Information Security

Vina Collective applies reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage is completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

In the event of a data security incident affecting personal information, Vina Collective will take appropriate action in accordance with applicable laws and internal procedures.

9. Accuracy of Information Provided

You are responsible for ensuring that the personal information you provide to Vina Collective is accurate, complete, and up to date.

Vina Collective may not be responsible for issues arising from inaccurate or incomplete information provided by customers or website users.

10. Children’s Privacy

Our website and services are generally intended for adults or individuals with appropriate consent from a parent or legal guardian.

Vina Collective does not knowingly collect personal information from children without appropriate consent where required by law. If you believe that a child has provided personal information to us without proper consent, please contact us so that we can take appropriate action.

11. Updates to This Privacy Policy

Vina Collective may update this Privacy Policy from time to time to reflect changes in our operations, services, legal requirements, or data protection practices.

The updated version will be posted on our website with the latest effective date. Continued use of our website or services after such updates means you acknowledge the revised Privacy Policy.

12. Contact Information

The organization responsible for collecting and managing personal information is:

Vina Collective Corporation
171 Dong Khoi Street, Saigon Ward, Ho Chi Minh City, Vietnam

Email: info@vinacollective.vn
Hotline: 028 3825 8855

Cookie Policy

1. What Are Cookies?

Cookies are small text files or pieces of information stored on your computer, smartphone, tablet, or other device when you visit a website.

Cookies help websites recognize your device, remember preferences, improve performance, support security, measure traffic, and provide a better browsing experience.

2. How Vina Collective Uses Cookies

Vina Collective may use cookies and similar technologies for the following purposes:

• To ensure the website functions properly

• To support website security and technical performance

• To remember preferences such as language or browsing settings

• To understand how visitors use our website

• To improve website structure, content, and user experience

• To measure the effectiveness of marketing campaigns

• To deliver relevant advertising or promotional content, where permitted

• To support booking, inquiry, customer care, or marketing functions

Information collected through cookies may be anonymous, aggregated, or linked to personal information where permitted by law or where you have provided such information to us.

3. Types of Cookies We May Use

Essential Cookies

These cookies are necessary for the website to operate properly. They enable basic functions such as page navigation, form submission, security, booking flow, and access to certain website features.

Without these cookies, some parts of the website may not function correctly.

Preference Cookies

These cookies allow the website to remember your preferences, such as language selection, region, display settings, or previous choices, to provide a more convenient browsing experience.

Analytics Cookies

Analytics cookies help us understand how visitors interact with our website. They may collect information such as pages visited, visit duration, traffic sources, device type, browser type, and general usage patterns.

Vina Collective may use analytics tools such as Google Analytics or similar platforms to improve website performance, content, and navigation.

Marketing and Advertising Cookies

Marketing cookies may be used to deliver relevant advertisements, measure campaign performance, conduct market analysis, prevent advertising fraud, and improve promotional communication.

These cookies may be placed by Vina Collective or by trusted third-party platforms such as advertising networks, social media platforms, or marketing service providers.

Third-Party Cookies

Some third-party service providers may place cookies on your device when you use our website. These may include analytics providers, advertising platforms, social media plugins, booking engines, customer support tools, or embedded content providers.

Vina Collective does not fully control third-party cookies. We recommend reviewing the privacy and cookie policies of those third-party providers for more information.

4. Cookie Consent and Management

By continuing to use our website, or by accepting cookies through our cookie banner where available, you consent to the use of cookies as described in this Cookie Policy.

Most internet browsers automatically accept cookies. You can adjust your browser settings to block, delete, or receive alerts when cookies are being used.

Please note that if you disable or remove cookies, some website features may not operate as intended, and your browsing experience may be affected.

If you use multiple devices or browsers, you may need to adjust cookie settings separately on each device or browser.

5. Pixel Tags and Similar Technologies

Some pages on the Vina Collective website may use pixel tags, tracking pixels, web beacons, or similar technologies to support analytics, advertising, campaign measurement, remarketing, and website improvement.

These technologies help us understand user behavior, measure promotional effectiveness, and improve our digital services. Information collected may be anonymous or aggregated, but in some cases may be linked to other information you have provided.

6. Updates to This Cookie Policy

Vina Collective may update this Cookie Policy from time to time to reflect changes in our website, technology, service providers, or legal requirements.

The latest version will be posted on our website.

7. Contact Us

For any questions regarding this Cookie Policy or how Vina Collective handles personal information, please contact:

Vina Collective Corporation
171 Dong Khoi Street, Saigon Ward, Ho Chi Minh City, Vietnam

Email: info@vinacollective.vn
Hotline: 028 3825 8855

Please do not include credit card information, password information, or highly sensitive personal information in email communications.